Order Confirmation & Policy Acknowledgment

By placing an order with Melbourne Boulevard, you confirm that you have carefully read, understood, and accepted our Return & Refund Policy.

By completing your purchase, you acknowledge that:

• You have reviewed and accepted our return conditions and applicable timeframes.
• You agree to follow the return procedure described in this policy.
• In the event of a payment dispute or chargeback, this policy, together with relevant order records, tracking information, and communications, may be used as supporting evidence.

Returns

If you are not completely satisfied with your purchase, you may return eligible products within 30 days of receiving your order, provided the following conditions are met.

Return Eligibility

To qualify for a return:

• The item must be unused, unworn, and unwashed.
• The product must be returned in its original packaging and in its original condition.
• Only reasonable handling necessary to inspect the product is permitted.
• Return shipping and any associated handling costs are the responsibility of the customer.
• Returns are typically processed within 7 business days after they arrive at our warehouse.

We reserve the right to refuse returns if the item shows evidence of misuse, excessive wear, accidental damage, or any condition that makes it unsuitable for resale.

How to Request a Return

To begin the return process:

1. Contact us at info@melbourneboulevard.com within 30 days of receiving your order.
2. Please include the following information:
   • Your order number
   • The reason for your return
   • Photos of the product (if the item is damaged or defective)
   • Your full name and shipping address
3. Wait until you receive return instructions from our customer support team before sending your package.
4. Returns sent without prior authorization or to the original sender's address may be refused.

For your protection, we recommend using a shipping service that provides tracking information and keeping proof of shipment until your return has been completed.

Damaged or Defective Products

If your order arrives damaged or contains a manufacturing defect, please notify us within 2 days of delivery by emailing info@melbourneboulevard.com.

Please include:

• Your order number
• A brief explanation of the issue
• Clear photographs or a short video showing the damage or defect

After reviewing your request, we may:

• Send a replacement item, depending on product availability and the nature of the issue.
• In certain situations, determine that returning the defective product is unnecessary.

Approved replacements are generally shipped within 7–14 business days.

Lost or Undelivered Packages

If your shipment appears to be lost during transit:

• Contact us at info@melbourneboulevard.com with your order number and tracking information.
• We will work with the shipping carrier to investigate the issue and, if the package is confirmed lost, arrange an appropriate replacement or refund.

Order Cancellations & Right of Withdrawal

Under applicable Australian consumer protection laws, you may request to cancel your purchase within 30 days of receiving your order.

Please note that our fulfillment process is highly automated. Once an order has been shipped, it cannot be cancelled. If your order has already been dispatched, you may return it after delivery in accordance with this Return Policy.

If your order has not yet shipped and you wish to cancel it, please send your request to boulevardmelbourne@gmail.com as soon as possible.

If a return is required following cancellation, return shipping costs remain the responsibility of the customer.

Chargebacks & Payment Disputes

If you experience any issue with your order, we encourage you to contact Melbourne Boulevard before initiating a chargeback or payment dispute. Our customer support team is committed to resolving concerns quickly and fairly.

If a chargeback is initiated, we may provide the payment provider or financial institution with supporting documentation, including:

• Order confirmation details
• Shipping and tracking records
• Email correspondence
• Photographs or other relevant documentation

Submitting a chargeback without first contacting us may extend the resolution process and could affect eligibility for future purchases.

Additional Information

Please note the following:

• All approved returns must be shipped to our central warehouse in Asia at the customer's expense.
• We are not responsible for shipping delays caused by carriers or customs authorities.
• Products that are used, worn, or returned in an unsanitary condition (where applicable for hygiene reasons) cannot be accepted.
• Return shipping is not complimentary. Customers are responsible for all applicable return shipping and handling charges.

Contact Us

If you have any questions regarding this Return & Refund Policy or require assistance with a return, please contact our customer support team:

Melbourne Boulevard

Email: boulevardmelbourne@gmail.com