Shipping Policy
Order Processing
Every order placed with Melbourne Boulevard is carefully prepared to ensure quality and accuracy before shipment.
Please allow 1–3 business days for order processing before your package is dispatched.
Orders placed on weekends or public holidays will be processed on the next available business day.
Estimated Delivery Times
Our standard delivery time is typically 5–15 business days, depending on your delivery location.
We work with reliable shipping partners to ensure your order is delivered securely and efficiently.
Once your order has been shipped, you will receive a confirmation email containing your tracking information.
Shipping Costs
We are pleased to offer free standard shipping on all orders, with no minimum purchase required.
Your order will be delivered directly to your address at no additional shipping cost.
Placing an Order
Ordering from Melbourne Boulevard is simple:
- Select the item(s) you wish to purchase and add them to your shopping cart.
- Proceed to checkout and verify that your shipping information is correct.
- Choose your preferred payment method. All payments are processed through our secure SSL-encrypted checkout.
- Once your purchase has been completed, you will receive an order confirmation email for your records.
Delivery Delays & Product Availability
While we strive to deliver every order within the estimated timeframe, shipping times may occasionally be affected by circumstances beyond our control, including:
- Peak shopping seasons
- Carrier delays
- Customs processing
- International transportation disruptions
Should unexpected delays occur, our team will do everything possible to keep you informed and ensure your order reaches you as quickly as possible.
Customer Support
If you have any questions about your shipment or require assistance with your order, please contact our Customer Support team.
Email: info@melbourneboulevard.com
We are always happy to assist you.
Shipping Insurance Policy
At Melbourne Boulevard, we want every order to arrive safely and in excellent condition. For additional peace of mind, we offer optional Shipping Insurance during checkout.
When Shipping Insurance is added to your order, your shipment is protected against eligible shipping issues.
What Shipping Insurance Covers
Lost Packages
If your package is confirmed lost while in transit or fails to arrive, we will send you a replacement order at no additional cost.
Damaged Packages
If your package arrives damaged, opened, or its contents have been affected during transit, we will replace the eligible items free of charge.
How to Submit a Claim
If you purchased Shipping Insurance:
- Contact us at info@melbourneboulevard.com within 7 days of the delivery date (or expected delivery date for lost shipments).
- For damaged packages, please provide clear photographs showing the damage.
- For lost shipments, include your order number and tracking information.
- Once your claim has been reviewed and approved, we will arrange a replacement as quickly as possible.
Shipping Insurance Exclusions
Shipping Insurance does not cover:
- Incorrect or incomplete shipping information provided by the customer.
- Packages that are marked as successfully delivered by the carrier but are subsequently lost or stolen after delivery.
- Shipping delays caused by customs authorities, weather conditions, or the shipping carrier.
If you have any questions regarding our Shipping Policy or Shipping Insurance, please contact Melbourne Boulevard at info@melbourneboulevard.com. Our team will be happy to assist you.